For more than 2 decades, MTM has connected together with their clientele to develop non emergency health care transport for being able to access healthcare, encouraging independence, & joining local community solutions. By means of leveraging high quality customer care as well as their potential to be able to create in depth supplier structures, they enable their clients to be able to carry out their set goals whilst reaching their idea of towns with out barriers.
Your well-being and essential safety really are a main issue to MTM. In reaction to the existing Coronavirus crisis, they are adhering to the advice supplied by the Centers for Disease Control.
MTM is here now to provide a wide array of NEMT Brokerage services to take on the largest problems within health-related transport & Public Transit Services. From state non-emergency medical transport (NEMT) brokerage to booking and dispatching for big transit organizations, their professional services endeavor to strengthen member health outcomes at the same time aligning with customer aims, reducing expenses, & improving total satisfaction.
Utilizing their detailed knowledge of the health care transport services sector, MTM’s mobility management model and transportation management system offers an ingenious strategy for synchronised area transportation.
Having a broad range of synced, feasible transport solutions, mobility management assures every aspect of passengers’ mobility expectations are fulfilled. They show passengers on the transportation solutions available, & assist them to pick the ideal style of transport that most closely fits their needs.
While interest continues to increase, mobility management delivers a focused method for bring together, handle, & organize transportation services. MTM works along with their clientele to supply a range of transit products and services & options such as:
Pursuing opportunities for grant funding
Educating passengers on and assigning them to the most cost-effective, appropriate mode of transport
Performing education & outreach to explain the transportation system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
Diverse travel options and modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
As travel agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, and lead the agency & its contractors through continual quality improvement.
In the role of the agency’s eyes a legitimate development of the agency’s own staff members a neutral Quality Assurance specialist provides a supplementary layer of impartiality to maintain additional vendors answerable & pro-actively address service and compliance issues. Having knowledge that mixes transit & quality assurance, MTM knows how different areas of QA have an affect on a travel systems operation, and features a focused model in place to help improve conformity and program enhancement.
Their own dedicated Quality & Compliance department monitors distribution of more than 20 or so mil journeys each and every year by means of the sub-contracted network of transport providers, with over seven and a half mil telephone calls received by their consumer support locations on a yearly basis. For every one of their greater than One hundred legal agreements, they include internal quality control processes available & maintain themselves accountable to overall performance specifications and Key Performance Indicators(KPIs).
MTM is known as a legitimate innovator on producing QA systems for the non-emergency healthcare travel market, & has correctly put in place these types of procedures in their services for more than 2 full decades. In each and every commitment MTM run, MTM completes QA activities causing them to be distinctly experienced to be able to give neutral critiques, evaluate service trends, and document clear findings and strategies.
Using a catalogue of methods, guidelines, types of procedures, & records produced in the last 20 years & geared up to be modified to meet travel organizations specific needs, MTM is definitely very well outfitted to be able to improve setup and also help to make immediate advantageous impacts on transportation businesses of almost any magnitude.
More particular for the transportation business, MTM couples with travel organizations in Maryland and Washington, D.C. to deliver specialist QA programs. In both cases, MTM cooperate along with the travel companies to put together detailed packages that provide control of both Administration and Operations of the para-transit departments.